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John Lewis: Could I return my bag?

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I bought a wenger rucksack from John Lewis at the start if the school year (September). It has a problem on the zip where it has broke. I would prefer a different bag than them fixing it. Would this be possible? The problem is, it cost £100 and most bags are about £40-60. Will they give me the extra £40-60 or something like a voucher/a choice of another item?

Thanks in advance !!


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