I bought a wenger rucksack from John Lewis at the start if the school year (September). It has a problem on the zip where it has broke. I would prefer a different bag than them fixing it. Would this be possible? The problem is, it cost £100 and most bags are about £40-60. Will they give me the extra £40-60 or something like a voucher/a choice of another item?
Thanks in advance !!